Pandemic has made life very chaotic in various ways. Shopping online was always an undeniably important thing before the pandemic but after the pandemic customers are more than willing to pay to make their offline shopping simpler and hassle-free. The mass always believes in buying anything that is durable and equally sustainable. They want to collaborate with the brands that ensure sustainability but pay a quite high amount for that. As a result, the pandemic has become a new code for purchasing luxury brands. This is not the only factor that is getting affected by the pandemic. An ample amount of things have gone through major changes. The pandemic also made humans witness lifestyle and fashion changes. Masks from being medical protection have now transformed into a fashion statement. Luxury brands have been making luxury masks promising more sustainability and durability at the maximum amount of price.
The pandemic has made us witness real life-threatening crises that made us retrospect our actions on society. Every capable person should ask this question yourself if buying luxury products is something very wise to do. A promising sustainable product isn’t enough but actually being connecting with customers and making their brand accessible to the underprivileged would change the brand experience as a whole.
The most crucial fact is that nothing falls under the category of luxury at the time. Time is something we assume we get for free but actually, time costs the most valuable asset of life. Having the value for and of time is an important thing to understand. This pandemic has been a more important lesson that taught us why time needs to be valued. Everyone being home quarantined has some way or the other have tried to make wise use of the time. Likewise, luxury customers could have made the right use of time rather than spending time thinking about how they spend their money. The main idea of luxury shopping has always been that it’s the best place to invest and it is the most worthy place to invest which is again a flawed idea. The management of in-store luxury shopping is even more triggering when it comes to managing time. Luxury brands attend to their customers when they have appointments for the same. This kind of micro-management where the customers are provided with utmost attention for a stipulated time makes this moment a sustainable practice of the time.
The pandemic has pushed the future of retail business with a store presence that is showing more pre-existing customer trends live streaming and the disintegration of boundaries that are physical. Now, as the store has opened more and more customers service providing appointments can be is a strategy to make the brand worth even higher. But on the other hand, it is also undeniable that providing the value of the products and the value of acknowledging people’s time is very vital.
Therefore, presenting a safe space for shopping for the customers can never go wrong but actually makes it very essential. Especially during the uncertain times of the pandemic.